About

When we are away from our parents, they live with a myriad of worries and difficulties every day. Technology has brought us close but to manage the technology itself is a challenge for them.

Paying bills online and shopping online has made life easier for us, but our parents are not yet equipped with the same. They want to talk to us by video call, but they face difficulty on setting up the application. They need some hardware and accessories, who will help them to select the right one? We gifted them a new laptop, but something is not working on the laptop. As they struggle with getting through this, it impacts their quality of life. It is also a source of major worry for us as children.

Let us help you with some of these worries. We have built our organization over last decade on trust and accountability in the technology domain.

For us your peace of mind is an award!

Murli Sahu

Infrastructure Support Lead
Solution Planets

What we Offer

  • Maintenance Support for Desktop/Laptop/Tablet/SmartPhone/Printer.
  • Anti-Virus Setup. Explain basics of Digital safety and Phishing attacks.
  • Setup of Remote Control Applications.
  • Assistance setting up Video Calling Software and Applications of Smart Phone.
  • Assistance in selecting Internet Service Provider and Plans, guidance in selecting Modem/Router or any other gadgets/accessories to meet your current and future requirement.
  • Assistance in CCTV camera installations.
  • Assistance in online compliances like Online Aadhar Linking, DigiLocker Setup, etc.
  • Our services are only available in Mumbai now. We are looking for service providers in other metro cities and will expand soon.
  • Verified & qualified Technical Experts.

Subscription Plans

  Support Plan Training Plan
  Annual On Demand
(On-site)
Site
On Demand
(On-call/Remote)
Remote
Annual On Demand
(On-site)
Site
Site Visit -
No of fixed visits /year 4 - - 12 -
Time per visit/call 2 Hrs 2 Hrs 2 Hrs 2 Hrs 2 Hrs
Fixed on call/remote support /year 12 - - 4 -
Maintenance Support *
Desktop/Laptop 1 1 1 - -
Tablet 1 1 1 - -
Smartphone 1 1 1 - -
Printer 1 1 1 - -
Anti Virus Setup ~
OS/Application installation # - -
Appliction training ^ Basic Basic Basic Advance Advance
IT assistance % - -
Data Backup/Restore assistance
Price 125 USD / 7000 INR 40 USD / 2100 INR 20 USD / 1100 INR 300 USD / 18000 INR 25 USD / 1500 INR
  Support Plan
  Annual Site Remote
Site Visit -
No of fixed visits /year 4 - -
Time per visit/call 2 Hrs 2 Hrs 2 Hrs
Fixed on call/remote support /year 12 - -
Maintenance Support *
Desktop/Laptop 1 1
Tablet 1 1 1
Smartphone 1 1 1
Printer 1 1 1
Anti Virus Setup ~
OS/Application installation #
Appliction training ^
IT assistance %
Data Backup/Restore assistance
Price 125 USD / 7000 INR 40 USD / 2100 INR 20 USD / 1100 INR
  Training Plan
  Annual Site
Site Visit
No of fixed visits /year 12 -
Time per visit/call 2 Hrs 2 Hrs
Fixed on call/remote support /year 4 -
Maintenance Support *
Desktop/Laptop - -
Tablet - -
Smartphone - -
Printer - -
Anti Virus Setup ~
OS/Application installation # -
Appliction training ^
IT assistance % - -
Data Backup/Restore assistance
Price 300 USD / 18000 INR 25 USD / 1500 INR
  • * Any replacement, external repair, out of warranty expenses additional.
  • ~ License cost separate in case of new purchase. Training will be provided on basics of digital safety, fishing & virus attacks.
  • # Desktop/Laptop/Mobile/Tablet OS installation, software/apps installation and setup. Any software/app license cost will be separate on actual.
  • ^ IT Best practices, Basic OS training, setting up video calling applications like Skype/Google Hangout, remote control applications like TeamViewer/AnyAdmin, chat applications like WhatsApp, online payment application/wallet like PayTM/UPI, e-governance apps like mAadhar/DigiLocker OR any other specific apps/software & Training for all apps. Any software/app license cost will be separate on actual.
  • % Assistance in CCTV camera selection & installation, selecting internet plans, guidance in selecting modem/router or any other gadgets/IT accessories to meet current & future requirement. Any equiment and labour cost not included.

Terms & Conditions

  • Our support team will confirm the scheduled visit calendar based on the selected plan.
  • Rescheduling of visit/call to be informed to our call centre 48 hrs in advance.
  • If address is closed during scheduled visit, it will be considered as visit done.
  • Backup storage device or cloud space expenses, if any, not included.

How do our services work?

It's as simple as 1-2-3!

  1. You or your parents let us know by email us on murli.sahu@solutionplanets.com or phone on +91-9892039434 what kind of service is needed, where the service is needed, when the service is to be performed and other information.
  2. Our infrastructure support team sends you request confirmation with the list of requested services. Once you approve the services, we will send you the invoice. You can pay by your preferred mode of payment.
  3. We let you/parents know the details about the technician, services, time, etc.

For us your peace of mind is an award!

CONTACT

NRI Support

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